At ARCC, we understand that you may have concerns about the coronavirus (COVID-19) and how it might affect your enrollment on one of ARCC’s upcoming summer programs. As it has been for the past 37 summers, the safety of our students and families is the number one priority for us. Every day new information becomes available; some is positive and some, not as much. We are constantly following the updates on COVID-19, both domestically and internationally. We are also in close communication with our partners on the ground in our program locations, our peers in the travel industry, and various government agencies. This is definitely a trying time for many people around the country and world, and we at ARCC are committed to the safety and well-being of our students. In response, we will adjust our programming as necessary to reflect this and will be sure to keep all enrolled families updated as we work through this unprecedented situation together.
ARCC’S APPROACH TO CORONAVIRUS (COVID-19) / FAQ
Like everyone, we are hopeful that several things occur in the next several months:
1) The cases begin to resolve themselves through limited transmission and containment.
2) Anticipated warmer weather in the northern hemisphere begins to kill off the virus.
3) The current treatments in testing prove to be effective.
How is ARCC monitoring the situation?
As you might imagine, we have been continuously monitoring the ongoing situation very closely. We have longtime partners on the ground around the world and are getting updates from them almost on a daily basis.
ARCC also receives updates from the State Department travel program, the World Health Organization (WHO), the Centers for Disease Control (CDC) as well as dozens of news sources. We feel we have a good grasp on the circumstances in the areas in which we operate.
What are our resources on the ground?
Everywhere ARCC operates we have a local partner, on the ground, in that country. Our partners are invaluable resources for us. They provide local knowledge, current information, logistics assistance, and access to resources normally not available to outsiders. They are well connected in their communities and act as an important safety net if an emergency occurs.
Can ARCC change an itinerary once a program has started?
Yes. We can easily make changes to an itinerary. We plan for this and embed flexibility into our programming. ARCC has been dealing with “unusual” situations for almost 40 years. We have dealt with earthquakes, volcanoes, coups, border’s closing, civil unrest, and many other unpredictable events. Our infrastructure allows us to quickly make changes to an itinerary and we have the global resources to effortlessly make these adjustments. As an example, just several days before the beginning of the most recent gap semester in Asia, we seamlessly swapped out our four week China section for a four week section in Nepal.
What is ARCC’s refund policy?
We have expanded our refund policy to allow you a 100% refund if you withdraw for any reason until May 1 (summer) or July 1 (gap).
I’m still uncomfortable. What should I do?
If you still have additional questions, please give us a call at 415-332-5075. Please know that we look at everything we do and everywhere we travel through the lens of student safety and we would be happy to share our thoughts with you.